Frequently Asked Questions

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Teton Trade Cloth provides the highest quality materials and customer service.  If we have not met your expectations, please let us know so we can make it right.  Thank you for being on Team Teton and for your loyal support. 

Where's my package?  Once your item ships, you will receive an email with your tracking number.  You will also receive a text message to the phone number you used when placing your order. Please check the tracking number to get the most updated information on your package.  Please note, sometimes there is a lag in updates on the shipping site (USPS especially).

 

International Orders?  We try to ship your order as soon as possible, however, we can't control the speed of the carrier.  When looking up your tracking number, once your package leaves the US it is transferred to the postal carrier of your country, you will need to use the tracking number on your countries website to track your package.  Teton Trade Cloth cannot predict nor is responsible for any import duties or fees charged by your country to import your purchase.  

Wrong address 

Customers are responsible for verifying the address on their order.  Teton is not responsible for items that are returned or delivered to another address because of a wrong address provided with your order.  Please verify! 

Returns/Exchanges

Our Easy Returns Portal allows you to print your own return shipping labels. 

We accept returns/exchanges up to 30 days from the date of purchase.  We are unable to process a return or exchange beyond 30 days from the date of purchase.

To be eligible for a return/exchange, your item must be in the same condition in which it was received and
MUST include your order and/or reference number.

  • If you are not 100% satisfied with your purchase, we will issue you a full refund, once we receive the merchandise back at our facility.

  • International customers are responsible for shipping the goods back to us for a full refund. Ship to: Teton Trade Cloth Returns Depot. 10570 John W Elliot Drive #600 Frisco, TX  75033 | 1-307-264-2104.

Non-returnable items:

  • Gift cards

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 30 days after delivery

Damaged or Incorrect Item Received:

Please contact us at info@tetontradecloth.com or call 1-307-264-2104


Refunds (if applicable)
Once your return is received and inspected, your refund will be processed (less return shipping), and a credit will automatically be applied to your credit card or original method of payment, within 48 hours. Please allow up to 7 days for your bank or credit card processor to show a credit to your account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.  If you have not received our credit after 7 days, please double-check with your bank or credit processor, 

If you still have not received your refund, please contact us at info@tetontradecloth.com or call 1-307-264-2104. 

More Questions?  Contact Us